🌍 HP Fornebu, Oslo, Norway Customer Delivery Manager Recruitment 2026 – Overview
HP Inc. is hiring a Customer Delivery Manager to join its Managed Services Delivery team in Norway. This full‑time flex role is customer‑facing and focuses on building trusted relationships, driving operational excellence, and delivering measurable business outcomes.
📅 Key Details
- Job ID: 3162703
- Location: Fornebu, Oslo, Norway
- Workstyle: Flex
- Posting Date: 18 August 2026
- Schedule: Full‑time
- Shift: No shift premium (Norway)
🎯 Role Overview
The Customer Delivery Manager will act as the primary point of contact for service delivery, ensuring customers realize the full value of their managed services. The role balances customer experience, service performance, commercial awareness, risk management, and continuous improvement.
🔧 Key Responsibilities
- Build and maintain trusted relationships with customer stakeholders at all levels.
- Act as the primary contact for service delivery performance, governance, and escalations.
- Lead service reviews, align priorities, and manage risks and improvement actions.
- Ensure contracted services are delivered in line with agreed service levels and quality standards.
- Coordinate cross‑functional teams across regions for seamless service delivery.
- Resolve incidents, service requests, risks, and escalations with clear ownership.
- Drive continuous improvement and transformation initiatives.
- Monitor KPIs, costs, forecasts, and delivery commitments to support financial health.
👩💻 Education & Experience
- Bachelor’s or graduate degree in IT, Computer Science, Business Administration, or related field.
- 5–10 years of relevant experience in customer‑facing service delivery, IT service management, managed services, or business operations.
- Experience with enterprise customers and complex service environments.
- Proven ability to coordinate multiple stakeholders and lead through influence.
🛠️ Skills & Capabilities
- Customer‑centric mindset with strong relationship‑building skills.
- Excellent communication, presentation, and negotiation abilities.
- Analytical and problem‑solving skills with sound judgement.
- Commercial awareness and understanding of service delivery cost drivers.
- Digital fluency and confidence using reporting and collaboration tools.
- Ability to work effectively in remote and virtual teams.
🌐 Language Requirements
- Fluent in Norwegian and English (written and spoken).
📜 Preferred Qualifications
- ITIL, Six Sigma, or other service management/process improvement certifications.
- Experience in managed workplace services, infrastructure services, outsourcing, or customer success environments.
- Experience leading transformation or continuous improvement initiatives.
📈 Impact & Scope
The Customer Delivery Manager will contribute across multiple teams and customer environments, directly influencing customer confidence, service performance, and long‑term value creation.
🏢 About HP
HP operates in over 170 countries and is known for fostering innovation and collaboration. Employees enjoy a culture where every voice matters, with opportunities for career growth and mobility. HP is committed to equal employment opportunity and diversity in the workplace.
✅ Summary
The HP Customer Delivery Manager role in Fornebu, Oslo is ideal for experienced professionals in service delivery and customer success. With a focus on governance, operational excellence, and continuous improvement, this position offers a rewarding career path in a global technology leader.
