Samsung Ads Recruitment 2026 Customer Success Manager (Media & Entertainment)
Job Overview
Samsung Ads is hiring a Customer Success Manager, Media and Entertainment for its New York office located at One Pennsylvania Plaza, 26th Floor, New York, NY, USA. This is a fulltime onsite role focused on driving client impact and managing advertising campaigns across Samsungs Smart TV platform and programmatic devices.
About Samsung Ads
Samsung Ads is a global leader in advanced TV advertising and datadriven marketing solutions. The division combines Samsungs Smart TV technology with innovative ad platforms to deliver measurable results for clients in the media and entertainment industry.
Role Summary
The Customer Success Manager will support the Sales team, manage client relationships, and ensure successful campaign execution. The role involves collaborating with internal teams to optimize performance, analyze results, and deliver strategic insights that enhance customer satisfaction.
Key Responsibilities
- Partner with Sales and Account Management teams to drive client success and campaign performance.
- Manage advertising campaigns across Samsung Smart TV and programmatic platforms.
- Analyze campaign data, identify trends, and provide actionable insights to clients.
- Collaborate with crossfunctional teams to ensure smooth campaign delivery and optimization.
- Support client onboarding, reporting, and postcampaign analysis.
- Maintain strong relationships with media and entertainment clients to ensure longterm success.
Job Details
- Location: New York, USA
- Worksite: Onsite (One Pennsylvania Plaza)
- Schedule: Fulltime
- Compensation: $110,000 $135,000 (New Yorkbased candidates)
- Benefits: Medical, dental, vision, tuition assistance, and more
How to Apply Samsung Ads Customer Success Manager (Media & Entertainment)
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StepbyStep Process
- Review Job Posting: Read the official description carefully to ensure you meet the qualifications and understand the roles focus on client success and campaign management.
- Prepare Resume:
- Highlight your experience in advertising sales, campaign management, and digital strategy.
- Show measurable results from previous rolessuch as improved campaign performance or client retention.
- Include familiarity with programmatic advertising platforms and Smart TV ecosystems.
- Draft Cover Letter:
- Explain your motivation to join Samsung Ads and contribute to its media and entertainment division.
- Describe your ability to manage client relationships and deliver impactful advertising solutions.
- Highlight your communication and analytical skills that drive campaign success.
- Gather Supporting Documents:
- Educational certificates (Bachelors degree or higher).
- Portfolio or case studies of successful advertising campaigns.
- Professional references or recommendation letters (if available).
- Submit Application:
- Apply through Samsungs official careers portal.
- Upload your resume, cover letter, and supporting documents.
- Doublecheck all details before submission to ensure accuracy.
- Follow Up: Track your application status via the Samsung careers portal and prepare for interviews or assessments.
Important Notes
- This is a fulltime onsite role based in New York, USA.
- Compensation ranges from $110,000 to $135,000, depending on experience and qualifications.
- Samsung Ads offers comprehensive benefits including medical, dental, vision, and tuition assistance.
- Samsung is an Equal Employment Opportunity Employer, promoting diversity and inclusion.
Eligibility & Skills Required Samsung Ads Customer Success Manager (Media & Entertainment)
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Educational Qualifications
- Bachelors degree in Business, Marketing, Advertising, Communications, or related field.
- Advanced certifications in Digital Marketing, Programmatic Advertising, or Client Success Management are considered an advantage.
Experience
- 5+ years of experience in advertising sales, campaign management, or digital advertising strategy.
- Proven track record of managing client relationships and delivering measurable campaign success.
- Experience working with media and entertainment clients is highly preferred.
Technical Skills
- Strong knowledge of digital advertising platforms, programmatic devices, and Smart TV ecosystems.
- Ability to analyze campaign data, identify trends, and provide actionable insights.
- Familiarity with ad operations, reporting tools, and campaign optimization techniques.
- Understanding of KPIs such as ROI, engagement metrics, and client retention rates.
Soft Skills
- Excellent communication skills to interact with clients and internal teams.
- Analytical and problemsolving mindset to improve campaign performance.
- Collaboration and teamwork to work effectively with Sales, Account Management, and crossfunctional teams.
- Clientfocused approach with the ability to build longterm relationships and drive customer satisfaction.
Workstyle & Role Fit
- Onsite role at Samsung Ads, New York.
- Ideal for professionals passionate about media and entertainment advertising, client success, and digital innovation.
- Suited for candidates who thrive in fastpaced, datadriven environments and can balance strategic insights with handson campaign management.
Selection Process & Career Growth Samsung Ads Customer Success Manager (Media & Entertainment)
Selection Process
- Application Review: Recruitment team screens resumes and cover letters to confirm qualifications and relevant experience.
- Initial Screening: Shortlisted candidates may undergo phone or video interviews to assess communication skills and advertising knowledge.
- Technical/Functional Assessment: Candidates may be asked to demonstrate expertise in campaign management, data analysis, and client success strategies.
- Panel Interview: A detailed interview with Sales, Account Management, and leadership teams to evaluate collaboration, problemsolving, and clientfocused approach.
- Final Selection: Successful candidates receive an offer, subject to compliance checks and onboarding procedures.
Career Growth Opportunities
- Leadership Roles: Progression to Senior Customer Success Manager, Team Lead, or Director positions overseeing larger client portfolios.
- CrossFunctional Exposure: Opportunities to collaborate with Sales, Product, and Data teams on strategic advertising initiatives.
- Specialization: Advancement into specialized areas such as programmatic advertising, Smart TV ecosystem strategy, or digital campaign optimization.
- Global Career Path: Potential to move into international assignments within Samsung Ads global operations.
- Continuous Learning: Access to Samsungs training programs, certifications, and professional development initiatives.
Why Join Samsung Ads?
- Samsung fosters a culture of innovation, collaboration, and diversity.
- Employees are empowered to drive measurable client impact and shape the future of digital advertising.
- Competitive compensation ($110,000 $135,000) and comprehensive benefits support longterm career growth.
Frequently Asked Questions (FAQs) Samsung Ads Customer Success Manager (Media & Entertainment)
1. What is the job title?
The position is Customer Success Manager, Media and Entertainment at Samsung Ads.
2. Where is the job located?
This is an onsite role at One Pennsylvania Plaza, 26th Floor, New York, NY, USA.
3. What is the compensation range?
The base salary ranges from $110,000 to $135,000 for New Yorkbased candidates, depending on experience and qualifications.
4. What are the key responsibilities?
Responsibilities include supporting the Sales team, managing client relationships, executing advertising campaigns across Samsung Smart TV and programmatic platforms, and delivering actionable insights to improve campaign performance.
5. What qualifications are required?
A Bachelors degree in Business, Marketing, Advertising, Communications, or a related field is required. Advanced certifications in digital marketing or programmatic advertising are a plus.
6. What experience is preferred?
At least 5+ years of experience in advertising sales, campaign management, or digital advertising strategy, preferably with media and entertainment clients.
7. What technical skills are important?
Knowledge of programmatic advertising platforms, Smart TV ecosystems, campaign optimization, and reporting tools. Ability to analyze data and provide insights is essential.
8. What soft skills are essential?
Strong communication, collaboration, problemsolving, and clientfocused relationship management skills.
9. What benefits are offered?
Comprehensive benefits include medical, dental, vision insurance, tuition assistance, paid time off, holidays, and wellness programs.
10. Does Samsung provide equal opportunity?
Yes, Samsung Ads is an Equal Employment Opportunity Employer, committed to diversity and inclusion.
