HP Bulgaria Hiring Partner Service Delivery Manager (PSDM): A Dynamic Role in Sofia
HP Inc. Bulgaria EOOD has announced an exciting opportunity for the position of Partner Service Delivery Manager (PSDM) in Sofia, Bulgaria. This full-time role offers a flexible workstyle and focuses on managing operational matters and ensuring quality performance with assigned channel partners.
Key Responsibilities of the PSDM Role
- Manage new partner setup and deliver operational training sessions.
- Act as the primary point of contact for partner enquiries, ensuring end-to-end ownership of queries.
- Support partners in making accurate financial warranty claims and meeting accreditation metrics.
- Drive operational improvements and ensure high customer satisfaction in service delivery.
- Serve as an escalation point for partner issues and work towards satisfactory resolution.
- Collaborate closely with country and regional channel teams, attending reviews when required.
Educational and Professional Requirements
- Bachelor’s or Master’s degree in Business or related fields.
- 1–2 years of experience in service delivery preferred.
- Experience in virtual team environments and understanding of channel partner business models is advantageous.
- Fluency in English is mandatory; knowledge of other European languages is an added benefit.
Personal Skills and Qualities Desired
The ideal candidate should demonstrate strong communication and influencing skills, a positive customer-centric approach, and the ability to work under pressure. Analytical thinking, teamwork, and self-motivation are essential qualities for success in this role.
Technical Skills Required
- Proficiency in MS Office.
- Experience in reporting, data management, and business analysis will be considered an advantage.
Career Growth and Work Environment
HP offers an inspirational and collaborative team environment with multiple career paths in areas such as contract management, business analysis, data automation, process optimization, project management, and leadership. Employees gain exposure to corporate clients, business sales functions, and higher management, empowering them to make a meaningful impact.
Employee Benefits Offered
- Additional medical and life insurance.
- Extra paid leave days.
- Food vouchers and wellness programs including sport cards.
- Work-life balance support with work-from-home opportunities.
Equal Opportunity Commitment
HP Inc. is an equal opportunity employer, ensuring fair treatment regardless of race, religion, gender, age, disability, or other protected characteristics. The company fosters a culture of respect, diversity, and inclusion across its global workforce.
Conclusion: A Prestigious Opportunity in Partner Service Management
The Partner Service Delivery Manager role at HP Bulgaria is a valuable opportunity for professionals seeking to grow in service delivery and partner management. With a supportive environment, career development pathways, and comprehensive benefits, this position offers both professional and personal growth. Interested candidates can apply directly through the official HP careers portal.
